198rich Privacy Policy

1. Introduction

198rich ("we", "our platform") respects the privacy of every individual who uses our services. This Privacy Policy describes our practices regarding the collection, use, disclosure and protection of personal information provided by users of the 198rich platform.

By registering an account, using any of our services or browsing the 198rich website, you agree to the terms set out in this Privacy Policy. If you do not agree, you are advised not to use our services.

This policy applies to all users who access the 198rich platform, including online slots, live casino, sports betting, fishing games, cricket betting and all other functions available on the platform.

2. Information We Collect

198rich collects various categories of information to ensure the services provided operate safely, efficiently and in compliance with international licensing requirements.

Account Registration Information

• Full name as per identity card (MyKad) or official document
• Date of birth (for minimum age verification of 21 years)
• Identity card or passport number
• Active email address
• Mobile phone number
• Username and password chosen during registration

Financial Information

• Details of the chosen payment method (Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency)
• Deposit and withdrawal records
• Transaction history within the account

Technical Usage Information

• IP address and geolocation data
• Device type, operating system and web browser
• Usage patterns, pages visited and session duration
• Game activity logs and betting records
• Cookies and similar tracking technologies

3. How We Use Your Information

Information collected is used solely for legitimate purposes necessary for the operation of the 198rich platform, including:

• Creating and managing user accounts and verifying identity
• Processing deposits, withdrawals and all financial transactions
• Providing gaming services and 24/7 customer support in Bahasa Melayu and English
• Sending important notifications related to your account, security and transactions
• Detecting and preventing fraud, money laundering and unlawful activities
• Complying with applicable legal and licensing requirements
• Improving platform usability and enhancing user experience
• Analysing usage patterns to develop new products and services
• Sending relevant promotional information and offers, subject to your consent

We do not use your data for any purpose not stated here without obtaining your consent first.

4. Legal Basis for Data Processing

198rich processes your personal information on the following bases:

• CONTRACT Processing necessary to perform the service agreement between you and 198rich, including account operation and payment processing
• LEGITIMATE INTEREST Processing for the purposes of fraud prevention, platform security and service improvement
• CONSENT Marketing communications and certain analytics, where you have given explicit permission
• LEGAL OBLIGATION Complying with licensing requirements, anti-money laundering (AML) and know your customer (KYC) programmes

5. Sharing Information with Third Parties

198rich does not sell or transfer your personal information to external parties for commercial purposes. However, we may share data in the following limited circumstances:

• Payment service providers that process your deposit and withdrawal transactions
• Third-party gaming software providers that operate games within our platform
• Cloud and hosting services that store platform data to strict security standards
• Regulatory authorities and law enforcement when required by law
• Auditors and legal advisors bound by binding confidentiality obligations

All third parties that receive 198rich user data are required to sign a data processing agreement and comply with security standards equal to or stricter than our own.

6. Cookies and Tracking Technologies

The 198rich platform uses cookies and similar technologies to enhance user experience. There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as session login and security
• Preference Cookies: Store your language settings, display preferences and personal choices
• Analytics Cookies: Help us understand how users interact with the platform
• Security Cookies: Detect suspicious activity and protect your account

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality.

7. Data Security

198rich implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss or damage, including:

• 256-bit SSL/TLS encryption for all data communications
• Strict role-based access controls for internal staff
• Around-the-clock security monitoring and intrusion detection
• Regular and secure data backups
• Periodic security testing and audits by independent third parties
• Strong password policies and two-factor authentication (2FA)

8. Your Rights as a User

You have the following rights regarding the personal data we hold about you:

• Right of Access: Request a copy of the personal data we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your data under certain permitted circumstances
• Right to Object: Object to the processing of your data for direct marketing purposes
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Withdraw Consent: Withdraw any consent previously given at any time

To exercise any of the above rights, please contact our 24/7 support team via live chat or email. We will process your request in accordance with the applicable requirements.

9. Cross-Border Data Transfers

As a platform operating under international licensing, user data may be processed or stored outside Malaysia. In such cases, 198rich ensures that:

• All cross-border data transfers are covered by adequate contractual agreements
• The receiving country or processor complies with equivalent data protection standards
• Additional measures such as end-to-end encryption are applied where necessary

10. Protection of Underage Users

198rich services are restricted to individuals aged 21 and above. We do not knowingly collect or process personal data of individuals below this age limit.

If we find that information has been collected from someone under the age of 21, that account will be immediately closed and all related data will be deleted. Parents or guardians who suspect that a child under their care is using the platform are advised to contact us immediately.

11. Changes to This Privacy Policy

198rich reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to users through:

• Notifications displayed on the platform's main page
• Email sent to your registered address
• Notifications within your user account

Continued use of the platform after any changes take effect will be considered acceptance of the updated terms. You are encouraged to review this page periodically.

12. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team:

• Live Chat: Available 24/7 directly from this website in Malay and English
• Email: [email protected]

We are committed to resolving any privacy-related concerns promptly and professionally. Our support team is ready to assist you at all times.